I & M Heating and Cooling
Last updated: June 14, 2026
DJ Tech LLC, doing business as (“dba”) I & M Heating and Cooling (“DJ Tech LLC,” “I & M Heating and Cooling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website (iandmhvac.com), our online and ad-based contact forms (including lead or contact forms shown on advertising and social media platforms such as Google, Meta/Facebook, Instagram, and others), phone calls, and other interactions with us.
Information We Collect
We collect information you provide directly to us when you request service, request a quote, schedule an appointment, or otherwise contact us. This may include:
Your name
Phone number
Email address
Service address or location
Details about the service you need (for example, AC repair, furnace repair, or new system installation)
Any other information you choose to include in a message
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, the pages you view, and how you arrived at our site (including from online advertisements). This is collected through cookies and similar technologies, including analytics and advertising services such as Google (Google Analytics and Google Ads) and Meta (the Facebook/Instagram pixel), among others.
How We Use Your Information
We use the information we collect to:
Contact you about your service request, quote, or appointment
Schedule, provide, and follow up on heating, cooling, plumbing, and related home services
Respond to your questions and provide customer support
Send you service updates, estimates, and (where permitted) occasional offers
Improve our website, services, and advertising
Measure and improve the performance of our advertising campaigns
Comply with legal obligations and protect our rights
How We Share Your Information
We do not sell your personal information. We may share it only as follows:
Service providers: With trusted third parties who help us operate our business and website (for example, scheduling, customer relationship management, communications, and analytics providers), who are permitted to use it only to perform services for us.
Advertising and analytics partners: With providers such as Google, Meta (Facebook/Instagram), and other advertising or social media platforms to deliver, measure, and improve our advertising, in accordance with their respective policies.
Legal reasons: When required by law, regulation, legal process, or to protect the safety, rights, or property of our customers, the public, or our company.
Cookies and Advertising
Our website uses cookies and similar technologies to operate the site, understand how visitors use it, and measure advertising performance. We use advertising and analytics services from providers such as Google and Meta (Facebook/Instagram), among others. You can control cookies through your browser settings. You can learn about Google’s practices and opt-out options at https://policies.google.com/technologies/ads and https://adssettings.google.com, and about Meta’s at https://www.facebook.com/policies/cookies and https://www.facebook.com/settings?tab=ads.
Data Retention
We keep your information for as long as needed to provide services, follow up on your request, and meet our legal, accounting, or reporting obligations. We then delete or de-identify it.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may ask us to update or correct your information.
You may ask us to delete the information we hold about you, subject to legal and operational requirements.
You may opt out of marketing communications at any time by replying to opt out or contacting us using the details below. We may still contact you about active or requested services.
To make a request, contact us using the information in the “Contact Us” section.
Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
I & M Heating and Cooling
1628 S Michigan St, South Bend, IN 46613
Phone: 574-288-3351
Email: info@iandmhvac.com